Billing lives in your account settings, where you can see your current plan and usage. For what each plan includes, see plans and limits.
Upgrading
Pick a plan and complete checkout. It activates as soon as payment succeeds, and the new scan and storage limits apply immediately.
Switching plans
You can move between Pro and Ultra at any time. When you switch, the price difference is credited to your account — you are not charged twice for the same period.
Cancelling
Cancelling does not cut you off immediately. Your subscription stays active until the end of the period you have already paid for, then does not renew.
You keep paid features for the whole remaining period.
Resuming
Changed your mind before the period ends? Resume, and the subscription continues and renews normally. No need to re-subscribe from scratch.
What happens to your data
Nothing is deleted when a plan ends. Every person, transaction, balance and file stays exactly where it is.
You return to free-tier limits, which means:
Monthly AI scans drop back to 5.
If you are over the free storage limit, existing files stay — you simply cannot upload new ones until you are under it.
Downgrading never destroys anything. The free tier keeps unlimited people and transactions, so the core of HiBill keeps working.
Payment problems
If a payment fails, the subscription goes past due and you are notified. Update your payment method to restore it.
Subscriptions can also be paused and later resumed, keeping your account and data intact.
Refunds
See the refund policy for current terms, or contact support.
Checking your usage
Settings shows scans used this month and storage consumed. Worth a look before upgrading — people often find the free tier covers them, since the metered items are only AI scans and file storage.